A Transfer of Service fee of ten dollars ($10.00) shall be charged to a customer’s account when the water service is transferred from one location to another on the City Utility System.
Complete a Request for Disconnect Form and submit signed request, along with a valid picture ID by email to the Utility Billing Clerk or fax to (254) 694-5332.
Utility Service cannot be disconnected to the account unless the person on the account is requesting it or proper documents allowing you to disconnect is presented.
The Utility Service Deposit or a portion thereof will be paid to the customer when final service is rendered, providing the final bill has been paid or after the deposit has been applied toward the final bill. Please be sure to us with your forwarding address.
In the event a customer’s water service is terminated for non-payment, to re-establish customer’s account, a Utility Service Deposit of thirty dollars ($30.00) and a Re-Connect Fee of thirty dollars ($30.00) is required prior to service reconnection.
A Utility Service Deposit shall remain on the customer’s deposit on their account held by the City for the life of the customer’s account. In the event of termination for non-payment the account will be turned on the same day.
There will be NO after hours connections!!!